This kinda pissed me off

[abrocketsfan]

My protein powder was just about finished, and I was gonna go buy some more from teh local health store, which ONLY sells Isopure protein powder.

But, I found out that it's got some questionable sweetener and decided not to mess with it. So...I had to buy a powder online and have it shipped quickly. I went with Triple Threat since a lot of you rave about it and it says it has no trick ingredients, which means it shouldn't have any artifical sweetener without saying so on the site.

Anyways, I buy the stuff and get the expensive shipping to have it as soon as possiible. After finalizing the purchase, IT TELLS ME THAT IT WON'T BE SHIPPED UNTIL A WEEK LATER.

What the hell is that? Had I known, I wouldn't have gotten the expensive shipping, or I woiuldve bought somthing that will arrive this week. Now, since I don't wanna go a week without a protein powder, I have to shell out to get another jar, and that's pretty tough for a person who doesn't have the money to spend well over 100 dollars on powder.

My only consolation is that the Triple Threat will be great once it arrives, and it better not have any aspartame or sucralose cuz that's the whole reason I went through this trouble.

So what's the point of this? I would like it so that the customer is clearly told whether a product is in stock or not so he is not suckered like I was. Thanks for reading my rant, and has anything like this happned to any of u?

 

[gymtime]

This might be oversimplified, but why don't you just go to another supp shop and buy some over the counter? Why do you have to order it? And what kind of health food store only caries one kind of powder? I mean, regular grocery stores carry more than that.

Secondly, what are you buying that costs $100 per tub? I've never spent more than $30. Usually it's more like $20-$25.

Finally, why are you so against artificial sweeteners? I know there's a lot of internet dirt on them, but I've never read or heard about anyone having even the slightest negative reaction to them, at least not from any source other than the internet.

 

[abrocketsfan]

the only health store is smoothie king, which has some deal with nature's best

the triple threat itself was 58.97, plus shipping, plus buying a second powder, and then it's sihpping charges goes well over 100 dollars

grocery stores near me only sell slim fast, creatine, and maybe some genisoy protein powder....

 

[PsychoSkitz]

Why not get (2) Tribulus along with the powder and then shipping is free. Overnight is like $26, might as well spend an extra $6 and get some extra supplements

At least that's what I do.

 

[George Spellwin]

My protein powder was just about finished, and I was gonna go buy some more from teh local health store, which ONLY sells Isopure protein powder.

But, I found out that it's got some questionable sweetener and decided not to mess with it. So...I had to buy a powder online and have it shipped quickly. I went with Triple Threat since a lot of you rave about it and it says it has no trick ingredients, which means it shouldn't have any artifical sweetener without saying so on the site.

Anyways, I buy the stuff and get the expensive shipping to have it as soon as possiible. After finalizing the purchase, IT TELLS ME THAT IT WON'T BE SHIPPED UNTIL A WEEK LATER.

What the hell is that? Had I known, I wouldn't have gotten the expensive shipping, or I woiuldve bought somthing that will arrive this week. Now, since I don't wanna go a week without a protein powder, I have to shell out to get another jar, and that's pretty tough for a person who doesn't have the money to spend well over 100 dollars on powder.

My only consolation is that the Triple Threat will be great once it arrives, and it better not have any aspartame or sucralose cuz that's the whole reason I went through this trouble.

So what's the point of this? I would like it so that the customer is clearly told whether a product is in stock or not so he is not suckered like I was. Thanks for reading my rant, and has anything like this happned to any of u?

abrocketsfan,

I appreciate your taking the time to share this with us. I am sorry for the delay you have experienced with regards to your order. For quality reasons, we produce this in small batches, and unfortunately, we had a run on the Chocolate Milk Shake flavor and will not have more until Friday.

I realize that this is an excuse and that you need your protein right away. And I know I would be angry too. Please send me an email with your order number and I would like to offer you a 10% discount on your next order with us. Hopefully, you will give us the opportunity to serve you better in the future. The 10% discount will show up right at checkout and be on top of all other discounts and frequent buyer points.

If you would prefer, we can ship you Vanilla Milk shake right away. It is delicious.

Lastly, I need to advise you that we do use a very small amount of Nutrasweet as flavoring. Most of the sweetness comes from the protein blend which is naturally sweet, but we did have to add Nutrasweet to give the product its excellent taste. I personally think the Nutrasweet scare is overblown, but I will be happy to cancel your order and credit your card if you find the small amount of Nutrasweet unacceptable.

In formulating TT 3/60, I tried all the sweeteners available. I had hoped to use stevia, but the sweetness varied so greatly from batch to batch that this was not possible. And the stevia tasted poorly too.

So please let me know what you want me to do. I want you to be completely happy with your experience with Mass QUantities. I can send you Vanilla right away, I can send you the Chocolate at the end of the week, or I will be happy to refund your order. No matter which option you decide, please keep the 10% discount. And as I said earlier, I sincerely hope you will give us the opportunity to serve you better in the future.

 

[Murman]

Damn that's a fast reply to your problem!!!!!
I wish places would treat me the way George just treated you!!!! Damn thats fast.

 

[abrocketsfan]

you're right , that was fast, not to mention very classy... i don't know too many people who attend to people's issues like that, but needless to say I'm very happy to see it and also impressed

this site rocks