hcgenerate and forma-stanzol sell so well that its hard to keep them in stock all the time. Like nelson just said I will only work with the most pure standardized compounds as well. Some times this means sitting around and waiting until my manufacture gets in the purity I am looking for.
As nelsone also stated this is a life times work. Not just for him but for me too. Maybe not a life time for me yet but many years anyway. I worked for my manufacturer as a accounts manager for many years before i started ntbm. I worked with other companies, in and around this industry both underground and otc. I networked my ass off to set all this up right.
My manufacturer is not only the guy who makes some of my products but one of my best friends and he knows my standard. I put a lot of effort into getting a contract for only the best he has coming into his company. Give all the crap to the other places that dont care I will wait as long as it take to get the good stuff.
I rather my product say "out of stock" for a few weeks then have them make me something that is under the standards my self "and now my customers" expect to get.
My N2KTS has been out of stock for a month now and its going to stay out of stock for at least another month. WHY? Because there is a compound that goes in it that my makers donw have a lot of. They said " we can replace it with this and it should be about the same nate" and to that i said "I'll wait!!". When people by a product from NTBM they because a life time customer.
My customer return rate is HMMM I would say 100% or damn near close. i have yet to have a single person not come back and make another order, then another, and another.
In the back office of my store i can click on the customers name and get there order history and all of them look like this
/17/2010 $71.38 Approved Shipping
04/25/2010 $73.26 Shipped/Completed: (04/26/2010) Shipping
04/05/2010 $86.68 Shipped/Completed: (04/06/2010) Shipping
01/31/2010 $40.79 Shipped/Completed: (01/31/2010) Shipping
01/24/2010 $32.47 Shipped/Completed: (01/25/2010) Shipping
$247.95 Shipped/Completed: (12/29/2009) Shipping
11/30/2009 $99.20 Shipped/Completed: (12/01/2009) Shipping
10/29/2009 $41.64 Shipped/Completed: (10/30/2009)
10/22/2009 $78.36 Shipped/Completed: (10/26/2009)
10/07/2009 $44.99 Shipped/Completed: (10/08/2009)
That was the first guys name I clicked on in my back office. Now I will click on another random customer and post it here
07/15/2010 $45.89 Shipped/Completed: (07/15/2010) Shipping
06/15/2010 $39.09 Shipped/Completed: (06/18/2010) Shipping
06/10/2010 $66.28 Shipped/Completed: (06/10/2010) Shipping
05/21/2010 $39.09 Shipped/Completed: (05/21/2010) Shipping
05/20/2010 $90.93 Shipped/Completed: (05/20/2010) Shipping
05/13/2010 $83.28 Shipped/Completed: (05/14/2010) Shipping
04/22/2010 $101.96 Shipped/Completed: (04/22/2010) Shipping
04/15/2010 $67.98 Shipped/Completed: (04/16/2010) Shipping
04/08/2010 $83.28 Shipped/Completed: (04/09/2010) Shipping
03/26/2010 $37.39 Shipped/Completed: (03/26/2010) Shipping
03/25/2010 $79.88 Shipped/Completed: (03/25/2010) Shipping
03/19/2010 $45.89 Shipped/Completed: (03/22/2010) Shipping
02/25/2010 $215.86 Shipped/Completed: (02/26/2010) Shipping
02/19/2010 $50.98 Shipped/Completed: (02/19/2010) Shipping
02/12/2010 $83.28 Shipped/Completed: (02/12/2010) Shipping
02/09/2010 $29.74 Shipped/Completed: (02/10/2010) Shipping
01/28/2010 $132.74 Shipped/Completed: (01/29/2010) Shipping
01/21/2010 $192.06 Shipped/Completed: (01/21/2010) Shipping
01/07/2010 $209.05 Shipped/Completed: (01/07/2010) Shipping
12/21/2009 $33.99 Shipped/Completed: (12/22/2009) Shipping
12/17/2009 $97.73 Shipped/Completed: (12/17/2009) Shipping
12/10/2009 $73.93 Shipped/Completed: (12/10/2009) Shipping
12/03/2009 $97.91 Shipped/Completed: (12/03/2009) Shipping
11/19/2009 $93.48 Shipped/Completed: (11/19/2009) Shipping
Of course i took out the name and the order number so no one can clam to be them lol.. But that is my customers right there. That is how loyal they are.. You dont come back again, and again, and again month after month like that because you enjoy handing away your money. No they do it because I treat them like gold and I make products that work...
I dont spend millions or even thousands on big advertising companies. Even if I had that kind of money I would not spend it on that. You know what I do with the extra money NTBM makes every month.
1. I give out random free products to my customers
2 I give out random free products to people I dont know
3 I come out with new and better supplements pretty much every month
4. I invest back into making sure I am the one who gets the good stuff!!!
5. I host contest for the ef members and give money away to them. or free products to them.
What I make that is extra I put right back into the people who support me. I pay my self a tiny paycheck 2500.00 a month that is it. Even though my company has tripled in size since I started. Even though I started with 5 products and now I have over 50 of my own products. I still pay my self the exact same pay check I did they day I started. Just enough to pay my bills and thats it. I got a copy of every single check to to prove it. Because want people to know I am different. I am not greedy and I dont need to drive fancy sports cars off your money.
Look around this site and now even other sites across the net. Everyone around me who has been envolved with what i do, what I say, who I am, products I make. All of them will tell you the same thing about me. I am like no one they have ever dealt with before or seen or even heard of. The things I do make people go HMMM all the time.
I do it to prove a point. That what the other guy is doing and saying is wrong!!!!!!! Products can work, people do care about other people more then just there wallets, and customer service is not dead. You don't have to be a jerk in life to get buy, you dont have to attack others and put other people people down to be cool. You can be a nice guy, treat people good,not attack others, and do very well in life... People dont like jerks, con artists and shit talking drama queens. They like to laugh at them and get a kick out of there childish bull shit, but no one wants to be real friends with them...
There is just so much I see out there on the forums and sites. The bodybuilding site, supplement sites,and steroid sites. It seems many of them are filled with the ass holes of the world. I got sick of that and a lot of things years ago and have been on a mission ever since. A mission I seem to be doing very well on. And more and more people keep jumping on board with me.
I get rambling about this subject all the time and I cant stop. LOLOLOLOL Who wants to try some free products!!!!!!!!! I think I will go make a thread and pic some more lucky people.