Oh my GOD I could KILL MICHAEL DELL's customer support staff

[Mr. dB]

Re: Oh my GOD I could KILL MICHAEL DELL

Branugga, download knoppix

As long as you have time for the download...

 

[Mr. dB]

Re: Oh my GOD I could KILL MICHAEL DELL

my TCO went up by 50,000 K last night

Devastation drives a hard bargain.

 

[Mr. dB]

Re: Oh my GOD I could KILL MICHAEL DELL

I told you to buy an IBM Thinkpad...

 

[hamstershaver]

Re: Oh my GOD I could KILL MICHAEL DELL

can't he used a 3rd party software to access that partition and burn that shit?

Branugga, download knoppix (its linux on a CD, does not install ANYTHING)... put in your CD, start... it will boot up to a cute desktop. You will be able to see all your partitions and harddives... if you can see the thing you need, you can load knoppix in a way that will allow you access to your CD burner so that you can burn that image in the partition

damn i wish i knew what you just said

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

Most laptops have some proprietary software on them that didn't come bundled with Windows from Microsoft, the manufacturer adds their own extras and includes them on the restore disc. These are the little goodies you usually see down in the System Tray in the lower right corner of the screen, by the clock. Things like a battery meter. And mfg-specific help files. Isn't there like a Dell Help Desk or something that has hardware-specific help information? Surely it's not just a plain-vanilla Windows installation.



Did the system come with any written documentation? A small manual? A few cut sheets with instructions? Did you read any of them? One of them would explain how to restore the system in case of a problem. If you didn't get a CD with the system, then they HAD to include that stuff on the hard drive.

What size is your hard drive supposed to be? And what size does Windows say it is? Is there, say, about 700M-1G missing? Like, if your hard disc is supposed to be 20G, but Windows says that your C:\ partition is only 18G? That extra missing space is taken up by the contents of a Windows restore CD hidden on your drive. There should be instructions on how to get to it, either in the printed documentation that came with the system, or in the Dell help desk stuff that should be installed in Windows. It's usually a matter of holding down one of the F keys when you boot the system.

It says the total size of my partition is... 52.3 gigs, 42 gigs free? I think I had a 60 gig hard drive.

Well, I guess it's not plain vanilla install if I have a thing that shows me if my battery is charging. So nope.

They were trying to tell me I didn't really buy Windows.

He was like "How much did your computer cost? Maybe $6 or 700? Do you possibly think cost of Windows can be built into such cheap computer? Windows very expensive. Obviously no, anyone can see Dell cannot afford to pay for Windows in each computer when we sell to you at such low price." This was all in Russian accent he was reading out of a book I guess.

I said "It was $1,600 and $1,100 after I used my coupon. That's $1,000 more expensive than you thought. Will that cover Windows now?"

He said "Mhhmm OK. well I see. yes but you didn't buy Windows. I can sell you retail version."

 

[Ish]

Re: Oh my GOD I could KILL MICHAEL DELL

http://www.pricegrabber.com/search_getprod.php/masterid=4197922/qlty=o


Bran, I had a Dell laptop that I lost the recovery cd's to and called Dell and they sent me out new ones in a week. Why won't they send you recovery cd's?

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

Why won't they send you recovery cd's?

that is the question.

they say cause I didn't order the recovery CD when I bought the computer, now I can't have them without buying another copy of windows.

 

[Ish]

Re: Oh my GOD I could KILL MICHAEL DELL

That's queer. You didn't get any cd's when you ordered it? Nothing to reinstall software or the os? That's retarded. How long have you had it? If it's under a year, ship the fucker back to them, because it should be under warrenty.

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

That's queer. You didn't get any cd's when you ordered it? Nothing to reinstall software or the os? That's retarded. How long have you had it? If it's under a year, ship the fucker back to them, because it should be under warrenty.

I can't. I am required to have it for school, I have to bring it to class everyday. Dell would have it for weeks or months. Devastation is going to send me CD's to fix it, he's sending them today. I just hope I can make it so this doesn't happen again.

Did anyone else think my conversation with the Russian guy a few posts up this page was hilarious?

 

[Mr. dB]

Bran: Don't you have a home computer too? Do you have an XP CD for it?