Oh my GOD I could KILL MICHAEL DELL's customer support staff

[Devastation]

Re: Oh my GOD I could KILL MICHAEL DELL

For anyone who is still thinking that, maybe, Dell isn't so bad, here are more not-so-satisfied customers...
http://www.consumeraffairs.com/computers/dell_svc.html

Wow! I've just been reading some of the links from there and what a consumer nightmare that company is. Are there any satisfied Dell customers?

i've had 4 dells in 4 years and never one problem. except the MB going out on the first laptop, which dell replaced within 4 days from me calling them. i'd only buy a dell

 

[Lestat]

damn redguru pwned you!! maybe he was getting back at you for the imageshack thing...


and why didn't you just get the backup CD for $10 at the time of purchase?

 

[chewyxrage]

Re: Oh my GOD I could KILL MICHAEL DELL

It says the total size of my partition is... 52.3 gigs, 42 gigs free? I think I had a 60 gig hard drive.

Well, I guess it's not plain vanilla install if I have a thing that shows me if my battery is charging. So nope.

They were trying to tell me I didn't really buy Windows.

He was like "How much did your computer cost? Maybe $6 or 700? Do you possibly think cost of Windows can be built into such cheap computer? Windows very expensive. Obviously no, anyone can see Dell cannot afford to pay for Windows in each computer when we sell to you at such low price." This was all in Russian accent he was reading out of a book I guess.

I said "It was $1,600 and $1,100 after I used my coupon. That's $1,000 more expensive than you thought. Will that cover Windows now?"

He said "Mhhmm OK. well I see. yes but you didn't buy Windows. I can sell you retail version."

LOL, what a moron. Who the fuck buys a NEW laptop for $600?!? The whole "we can't afford to pay for windows in each computer" argument is bullshit. Obviously they paid for it, because you have windows on your computer.

 

[superqt4u2nv]

Re: Oh my GOD I could KILL MICHAEL DELL

I told you to buy an IBM Thinkpad...

Think pads are rock solid.

 

[hamstershaver]

damn redguru pwned you!! maybe he was getting back at you for the imageshack thing...


and why didn't you just get the backup CD for $10 at the time of purchase?

he wanted to buy some more penny stocks

 

[Mr. dB]

Re: Oh my GOD I could KILL MICHAEL DELL

It says the total size of my partition is... 52.3 gigs, 42 gigs free? I think I had a 60 gig hard drive.

Well, I guess it's not plain vanilla install if I have a thing that shows me if my battery is charging. So nope.

They were trying to tell me I didn't really buy Windows.

He was like "How much did your computer cost? Maybe $6 or 700? Do you possibly think cost of Windows can be built into such cheap computer? Windows very expensive. Obviously no, anyone can see Dell cannot afford to pay for Windows in each computer when we sell to you at such low price." This was all in Russian accent he was reading out of a book I guess.

I said "It was $1,600 and $1,100 after I used my coupon. That's $1,000 more expensive than you thought. Will that cover Windows now?"

He said "Mhhmm OK. well I see. yes but you didn't buy Windows. I can sell you retail version."

He's full of shit. See that Microsoft sticker on the bottom of the computer, with the words "Product Key" and a long string of letters and numbers? That's your proof that you OWN a license for Windows on that PC. If that fellow really told you that, he should be fired. Call them back, and every time someone tells you something you don't want to hear, ask to talk to their supervisor.

By the way, you can use that product key to install Windows from anyone else's Windows CD, as long as it's the same version. The key will work if, say, your system has XP Home on it and you get a copy of someone else's Windows XP Home Edition CD, or if you have XP Professional and you have a copy of someone else's XP Professional CD. You just enter the product key when the installation process prompts you to, and you're good to go.

 

[Devastation]

you don't need to enter a product code on dell pc's. at least the four i've owned i never did and i've done plenty of reformatting in my day

 

[jrlex]

Never thought I'd say that, I love low cost providers. He's not the President so I guess that's not illegal.

A whole week I've been trying to call those assholes to get a Windows Recovery CD.

Why do I need a Windows Recovery CD? My laptop had worms and shit like a day after I got it, Norton was never installed properly, it never worked. It was messing up other parts of my computer.

So last weekend redguru of Elite Fitness had me uninstall everything NORTON.

SO it also uninstalled "Symantec System Restore"

So I can't restore my system anymore, and the worm won't let me reinstall Norton.

So, so, so now I call Dell and I didn't buy an ACTUAL copy of Windows XP Professional they say, and since I didn't order the recovery CD with my original order for $10, NOW THEY WON'T SELL IT TO ME. They said I have to order a new copy of Windows for

$309.

I freaked out. Sony Vaio replaced my recovery CD's after TWO YEARS. Dell is supposed to be the best now, why don't they have that deal with Microsoft??????????? Babu had no answers.

"I BOUGHT THIS ONE MONTH AGO AND IT NEVER WORKED RIGHT. I BOUGHT WINDOWS, JUST SELL ME THE RECOVERY CD THAT WAS OFFERRED WHEN I PURCHASED, PLEASE?"

"no we cannot do that. You had 21 days to report difficulties"

"But your customer service has been messing around with me for 2 weeks!!!"

"We offer software support starting at $79"

"I will never buy another Dell."

Click.

I am so pissed off right now I could just red this whole board. Just mod bomb everyone.

Call BBB

 

[Scotsman]

Never thought I'd say that, I love low cost providers. He's not the President so I guess that's not illegal.

A whole week I've been trying to call those assholes to get a Windows Recovery CD.

Why do I need a Windows Recovery CD? My laptop had worms and shit like a day after I got it, Norton was never installed properly, it never worked. It was messing up other parts of my computer.

So last weekend redguru of Elite Fitness had me uninstall everything NORTON.

SO it also uninstalled "Symantec System Restore"

So I can't restore my system anymore, and the worm won't let me reinstall Norton.

So, so, so now I call Dell and I didn't buy an ACTUAL copy of Windows XP Professional they say, and since I didn't order the recovery CD with my original order for $10, NOW THEY WON'T SELL IT TO ME. They said I have to order a new copy of Windows for

$309.

I freaked out. Sony Vaio replaced my recovery CD's after TWO YEARS. Dell is supposed to be the best now, why don't they have that deal with Microsoft??????????? Babu had no answers.

"I BOUGHT THIS ONE MONTH AGO AND IT NEVER WORKED RIGHT. I BOUGHT WINDOWS, JUST SELL ME THE RECOVERY CD THAT WAS OFFERRED WHEN I PURCHASED, PLEASE?"

"no we cannot do that. You had 21 days to report difficulties"

"But your customer service has been messing around with me for 2 weeks!!!"

"We offer software support starting at $79"

"I will never buy another Dell."

Click.

I am so pissed off right now I could just red this whole board. Just mod bomb everyone.

Now you know why I will never own a dell.

Cheers,
Scotsman

 

[Mr. dB]

you don't need to enter a product code on dell pc's. at least the four i've owned i never did and i've done plenty of reformatting in my day

You don't need the CD code if you use a restore disc. A restore disc isn't the same as a real Windows installation CD. But that product code will work to get Windows re-installed from anyone's borrowed CD.

I still think he has the restore partition on his system, and just needs to learn how to access it.