Biteme, correct me if I'm wrong but did you not post that you had told her that for this type of action you would send her to jail? If so then YOU NEED TO FOLLOW THROUGH. If the babe did not learn cause and effect at age 2, then she needs to learn it at age 16, apology or not. If you don't follow through, then you train her that 'easy apology' will get her out of anything - she's gonna be shocked, hurt, distressed and destroyed the first time she comes up against an employer that won't 'let her come back' when she 'apologizes' for her actions. Maybe mama is enabling her, but so? YOU need to follow through what you say . . or don't say it.