That sounds like a horrible sales position; I have to sell to people that didn't like it enough to upgrade or didn't like it enough to keep it.....this is not "retention." You're being hired to re-sell a turd....
FYI, I haven't been a "programmer" since 2001-2002.
LOL your not a sales person so any salesish thing is going to sound horrible to you period. She loves the product having passion for what she does will take her a long way.