I originally went platinum for the secure email address because the free one you get at first expired and if I wanted to keep my name, I had to become Plat. It was cool for a while and having access to all that info was important to me. Then I noticed one day I signed in and I was no longer Platinum. To make a long story short, I was still being charged automatically every 3 months for a Plat membership even though when I signed into Elite, I was not Plat. This went on for over a year. The reason being, I do not look at my online statement as my wife pays all the bills. Then recently I see I was charged for Plat back in Dec and I was like WTF. So I look back and sure enough I was being charged the entire time, yet signing into Elite I was still normal.
I emailed support and they responded by saying they fixed the problem. I'm Plat now. But what about that entire year I was charged for Plat? I know its partially my fault because I didn't look at my statement and catch this earlier, but at the same time, why was I still non-Plat when I would sign into Elite for all of 2005 while I was being charged as such? Support said they would make it right but after I wrote them back, they never responded. Its all good though for now anyways. I'm on a cycle and need the Platinum access to the information here.