We will have some problems with the transition from Shanna To the new head of customer service Dan but as always we will work to perfect it and always keep customers happy... Now that people know it is no longer shanna doing the shipping we have had a huge increase to customers trying to tell us they are missing products too orders.
We started taking digital picture logs of all boxes before they get tapped up and sent off. WHY? Well Im sorry but we know a lot of people have been flat out lying and trying to take advantage of Our niceness. Packing slips will be in every box from now on ( should have been to start with) and no ones getting sent anything extra period!!! The new head of shipping is not a retard..
Get this?? When you call customer support now and even if I am not around OMG Dan knows supplements!!! Has worked as the manger of a GNC for Years just like my other new Employee. Has been personally training with me for 5 months now and he is a absolute beast!!! He will be posting more often on all forums soon and Ill make sure you guys get to see his before and after Needto training/N2Bm sups photos lol.. he was in good shape before now its just retarded lol...
Lindsay Who I some times call my VP of operations ( because she literally runs my life now lol) My secretary has been with us almost a year now and she knows the company almost inside and out. She also helps with customer support and other things for you guys.. I my self am finely getting my own personal life/house back in order and Killing time is fast approaching..
I live my life as a almost completely open book to all of you guys. Not just in business, helping on the forums but my entire life. You guys are all family to me or good friends and even just my customers mean more to me then anyone could ever think.. So Most of you know more about me and my life then you would ever know about any other company owner or even leader of a forum like this... I want you guys to know exactly why things are how they are, when they are and more... I have carried many of you on my shoulders and or lifted you up in down times. I have no shame asking for the same in return when things go wrong in my life...
we are all set and things are back to perfect
This is why i love this company. Man gives an explanation when really, none was needed. Nate love it brother!
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