EF Customer Service?!?!?!

[BrothaBill]

okay, cool. I just checked and it's only been about 21 hours since I pm'd him, so hopefully it won't be much longer for BRR to get back to me. Thanks again, peace

you have to understand that he has a shitload of support tickets, it took a week to get to mine but he did with a personal phone call and a followup PM. I just don't have the time to be 'Supermod'

 

[KOArtist]

i just sent a PM, the "support ticket" page doesn't have any labels or anything whatsoever, unless it's fixed now or something.

All I want now is to capitalize the first 3 letters of my username....THAT'S IT!

The platinum board stuff was just a product of this quote under the Platinum Boards section on the forum index: "Get your own board - become a Platinum Member now!"

I guess that's not really the case, or at least it's not that simple. Oh well.

Thx everybody

 

[BrothaBill]

i just sent a PM, the "support ticket" page doesn't have any labels or anything whatsoever, unless it's fixed now or something.

All I want now is to capitalize the first 3 letters of my username....THAT'S IT!

The platinum board stuff was just a product of this quote under the Platinum Boards section on the forum index: "Get your own board - become a Platinum Member now!"

I guess that's not really the case, or at least it's not that simple. Oh well.

Thx everybody

You can get your own free webpage through EF. You can also get three platinum members together who agree to maintain a platinum forum (those usually suck ass with no people going to them so it's not a great idea) but in addition, you will have your own platinum forum where you can blog. Which is just like your own forum that you control your content like a journal or daily thoughts or rants.
The get your own board I think is a reference to setting up a board through the free web service they offer rather than ten thousand different "ME" forums in the discussion forum listing.
Semantical difference, just playing devil's advocate on this one

 

[George Spellwin]

Hi koartist,

Thanks for going Platinum and sorry you are having trouble with your account.

The support link is:
http://support.elitefitness.com/support/

The one you have below is not the right link. Just click "Help" at the very top of the page or "Contact Us" at the very bottom.

You can also contact us at any time at 888-613-8959

You can change your name at any time. Click the "Your Account" link at the top of the page, login and select the option "Change Username..."

If you are just changing capitalization, try changing it to a new and different name first, like koartist2, then change it one more time back to koartist with caps where you want them.

Again, thanks for your support of the site.

if I try to change my username (capitalize a few letters), it just says "username is already in use." So I guess you can't keep your same username, but capitalize some letters? Dumb.



LOL! The one page that says "contact customer service/no need to register"??? (http://www.elitefitness.com/support/newticket.php)

WTF are ANY of those fields supposed to be for? Theyre not even fucking labeled, and there's not even a submit button anywhere. Is that page always that retarded or is it temporarily messed up?



Well isn't that great to hear, even if the god damn page actually worked, they wouldn't reply to me anyway, lol.

This is bullshit. There's not a simple email address to contact these effing people at?