IronFist88
New member
"A Super Shredding Stack That Guarantees You'll Be 6%, 5% Even 4% Body Fat In Just 30 Days! We guarantee top quality of all of our products! If for any reason you are not completely satisfied with a product or level of customer service, simply call or email us to get an R.M.A.(Return Merchandise Authorization Number) within 90 days of your purchase." This is taken directly from their website. I called them to make sure that this applied to me and I was told be Vance that it was a no questions asked full money back guarantee. I was told when I purchased the "6-Week Summer Stack™ (over 200lbs)" that I would receive a sample meal and workout plan, and I would get a call from them every week to check on my progress. I didn't get any. I had to call them each week to find out what I should do and where I should be while I was on "The Stack". Every week I was told that I would see most of the results in the last 2 weeks of the program, and the last 2 weeks of the program is when I didn't have any results. At the end of the 4th week I was at 17% body fat and at the end of the 6th week I was still at 17% body fat. I didn't lose any more body fat then anyone else would have on a fat cutting diet and cardio program. I sent 2 emails, the first to get a Return Merchandise Authorization Number, and the second one was to management. I was sent an email asking me to call. I called to ask for my money back guarantee and I was told that I would not receive one because Jeff the manager said that he thinks that I did very well. I don't think that his opinion overrules the guarantee. They made up a guarantee that was not listed on the website or any of the paperwork that I received or told over the phone when I purchased the product. On Dec. 18th I spoke on the phone with a customer service representative, Tyler, and the manager, Jeff, for close to 45 min. regarding my refund. The call was concluded when Jeff stated that no refund will be given and I was hung up on. I feel that the customer service level that I received was poor and the company is not standing by their guarantee policy.