TheProject
New member
to not be a condescending asshole to the people that call me.
One of the guys in the field let his password expire. Nevermind that they get notified EVERY DAY FOR 2 FUCKING WEEKS that they need to change their password. That's not important.
So his password expires, and what does he do, instead of calling the help line? He calls my VP, and says he can't get in. Which means my VP calls me, and says help him.
I called him up, and slowly explained to him, step by step, in agonizing detail, how to change his password, doing it in just such a way that he can't really say I'm belittling him, but he's not sure.
Some days, I can handle support, some days I can't.
One of the guys in the field let his password expire. Nevermind that they get notified EVERY DAY FOR 2 FUCKING WEEKS that they need to change their password. That's not important.
So his password expires, and what does he do, instead of calling the help line? He calls my VP, and says he can't get in. Which means my VP calls me, and says help him.
I called him up, and slowly explained to him, step by step, in agonizing detail, how to change his password, doing it in just such a way that he can't really say I'm belittling him, but he's not sure.
Some days, I can handle support, some days I can't.