Oh my GOD I could KILL MICHAEL DELL's customer support staff

[bran987]

Never thought I'd say that, I love low cost providers. He's not the President so I guess that's not illegal.

A whole week I've been trying to call those assholes to get a Windows Recovery CD.

Why do I need a Windows Recovery CD? My laptop had worms and shit like a day after I got it, Norton was never installed properly, it never worked. It was messing up other parts of my computer.

So last weekend redguru of Elite Fitness had me uninstall everything NORTON.

SO it also uninstalled "Symantec System Restore"

So I can't restore my system anymore, and the worm won't let me reinstall Norton.

So, so, so now I call Dell and I didn't buy an ACTUAL copy of Windows XP Professional they say, and since I didn't order the recovery CD with my original order for $10, NOW THEY WON'T SELL IT TO ME. They said I have to order a new copy of Windows for

$309.

I freaked out. Sony Vaio replaced my recovery CD's after TWO YEARS. Dell is supposed to be the best now, why don't they have that deal with Microsoft??????????? Babu had no answers.

"I BOUGHT THIS ONE MONTH AGO AND IT NEVER WORKED RIGHT. I BOUGHT WINDOWS, JUST SELL ME THE RECOVERY CD THAT WAS OFFERRED WHEN I PURCHASED, PLEASE?"

"no we cannot do that. You had 21 days to report difficulties"

"But your customer service has been messing around with me for 2 weeks!!!"

"We offer software support starting at $79"

"I will never buy another Dell."

Click.

I am so pissed off right now I could just red this whole board. Just mod bomb everyone.

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

This is not customer satisfaction. I will never run a company that way.

 

[hamstershaver]

Re: Oh my GOD I could KILL MICHAEL DELL

redguru pwned your new puter?

 

[1_more_rep]

Re: Oh my GOD I could KILL MICHAEL DELL

see what happens when you listen to redguru? lol try asking a democrat if you want some REAL advice . but yeah, in all seriousness, that sucks bro. Dell customer service takes FOREVER to respond and when they do it's usually some foreigner that doesn't speak english or know much about computers .

 

[swole]

Re: Oh my GOD I could KILL MICHAEL DELL

I thought Dell always sends a copy of XP with their computers?

I'm sure you covered the basics (speaking to other customer reps, telling them the software was never installed properly, lie).

Can't you run some other sort of antivirus? Go to www.download.com and run Spyware Doctor...that program is pretty sick...it's worth a shot.

 

[1_more_rep]

Re: Oh my GOD I could KILL MICHAEL DELL

I thought Dell always sends a copy of XP with their computers?

nope i don't THINK it comes standard...maybe it does now but not when i bought my comp. ages ago. I just keep a few burned copies of windows XP and other important programs with stolen codes from online so i could use them on all of my family's computers . We have never bought a windows XP cd yet we have it on 4 computers

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

I thought Dell always sends a copy of XP with their computers?

I'm sure you covered the basics (speaking to other customer reps, telling them the software was never installed properly, lie).

Can't you run some other sort of antivirus? Go to www.download.com and run Spyware Doctor...that program is pretty sick...it's worth a shot.

they did. not anymore.

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

We have never bought a windows XP cd yet we have it on 4 computers

is there any way you can help me, you sound knowledgable and evil.

 

[1_more_rep]

Re: Oh my GOD I could KILL MICHAEL DELL

they did. not anymore.

if it won't let you dl norton antivirus try DL'ing ad-aware. It's the program i use and it always finds crap on my computer and gets rid of it fast. you can get it at download.com too

 

[bran987]

Re: Oh my GOD I could KILL MICHAEL DELL

if it won't let you dl norton antivirus try DL'ing ad-aware. It's the program i use and it always finds crap on my computer and gets rid of it fast. you can get it at download.com too

no no no

I have the Norton Install CD's, GENUINE. I BOUGHT 'EM with this laptop. this damn fucking laptop won't let me INSTALL IT fully. is that not the damndest thing you ever heard??